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What You Agree To When You Use chelsea88

These legal terms set out how your account operates, what we expect from you, and what you can expect from us — covering everything from how your data is handled to how account disputes are resolved.

Account ConditionsData & PrivacyJurisdiction-Dependent AccessDispute ProcessPolicy Contact

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Our Legal Position and Your Account Obligations

chelsea88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on chelsea88 means you have read and accepted these terms. You must be of legal age under Malaysian law and accessing the platform from a region where it is permitted. We reserve the right to suspend or close any account that breaches these

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conditions without prior notice. Your account wallet — whether funded via Touch 'n Go eWallet, Boost, or GrabPay — holds your deposited balance only; it does not accrue interest and may not be transferred to another account holder. Withdrawals are processed back to the same payment
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channel used for the deposit where technically possible. For DuitNow or FPX transactions, verification of your registered bank account may be required before a withdrawal clears. We may update these terms at any time; continued use of the platform after a published update constitutes acceptance. If
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you disagree with any change, the correct step is to stop using the platform and contact our support team to close your account. Jurisdiction-specific restrictions apply — where local law prohibits access, these terms do not create any right of use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, a dispute over an account action, or a request to access your personal data, our support team is the starting point. Raise your concern through the channel that suits you — we log every legal query and respond with a reference number so your case can be tracked.

Live Chat Start a live chat session from the chelsea88 lobby. State 'legal query' at the start and an agent will route your case to the right team with a reference number.

Email Support Send a detailed account of your concern to our support email. Include your registered account username and the specific term or policy section you are disputing for a faster response.

Account Dispute Form For formal disputes — such as a withheld withdrawal or a closed account — submit the dispute form inside your account dashboard under Settings, then Account Help.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

Your personal data is collected only for account operation, identity verification and transaction processing. We do not sell your data to third parties. Here is how each key area works so you know exactly what is stored, why, and how to request changes.

Cookie Policy

We use session and preference cookies to keep your lobby state and language settings intact. You can clear cookies via your mobile browser settings at any time without losing your account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice an unrecognised login, use the lock-account option in Settings immediately and contact live chat.

Data Retention

Transaction records — including Touch 'n Go eWallet, Boost and GrabPay deposits — are retained for the period required by applicable law. You may request a summary of your stored data via our support email.

Requesting Changes

To correct, export or request deletion of your personal data, send your request through the support email with your account username. We will confirm receipt and respond within the timeframe required under applicable law.

Common Questions About These Terms

If something in our terms is unclear, these answers cover the questions we receive most often. For anything not listed here, reach out via live chat or the account dispute form in your dashboard.

Access depends on local law. Chelsea88 is available where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific location before opening an account.

If we close your account due to a terms breach, any balance is reviewed against the circumstances. Legitimate balances are returned to the original payment method — Touch 'n Go eWallet, Boost or GrabPay — subject to verification.

Go to Settings, then Account Help in your dashboard and submit the dispute form. Include your transaction ID, the date and the payment method used — for example, a DuitNow or FPX reference number speeds up the review.

We publish updates on this page and, where practical, notify you via your registered account. Continuing to use the platform after an update is posted counts as acceptance of the revised terms.

Email our support team with your account username and a clear data-access request. We will confirm receipt and send your data summary within the period required by applicable law in Malaysia.

We store only the transaction references needed for verification and withdrawal processing. Full card or e-wallet credentials are not retained on our side — payments clear through the payment provider's own secure channel.

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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use chelsea88

How to Reach Us on Legal or Account Matters

Data, Cookies, Security and Your Account Rights

Cookie Policy

Account Security

Data Retention

Requesting Changes

Common Questions About These Terms

01 Can I use chelsea88 if I am in Malaysia?

02 What happens to my account wallet balance if my account is closed?

03 How do I raise a formal dispute about a transaction?

04 Can chelsea88 change these terms without telling me?

05 How do I request a copy of my personal data?

06 Are my payment details stored on chelsea88?

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